
However, if you have had an experience which doesn’t meet your expectations and wish to escalate the same, please mail us at complaints@zestmoney.in or call us at +91-7440084400
GRIEVANCE REDRESSAL MECHANISM
It is our constant endeavor to provide our customers with the best possible service and care. In case of any grievances (including concerns about staff behavior) against “ZestMoney”, you may reach out to our representatives below at any time between 10.00 AM and 6.00 PM Monday to Friday except public holidays. Please feel free to email us at help@zestmoney.in or call us at +91-7440084400 We are committed to providing grievance redressal in a timely manner.
Grievance Redressal Official
Customers are requested to address all their grievances at the first instance to the Grievance Redressal Official in case the Customer has not received any response from our Customer Services team. The contact details of the Grievance Redressal Official are as provided below.
Probal Acharyya | Manager Operations
Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru, Karnataka 560034
Email ID: help@zestmoney.in
Phone Number: +91-7440084400
The Grievance Redressal Official may be reached on the contact number provided above anytime between 10:00 AM and 6:00 PM on weekdays except for public holidays or through the e-mail address above. The Grievance Redressal Official shall endeavor to resolve the grievance within a period of fifteen days from the date of receipt of a grievance.
Nodal Officer
If the customer does not receive a response from the Grievance Redressal Official within 15 days of making a representation, or if the customer is not satisfied with the response received from the Grievance Redressal Official, the customer may reach the Nodal Officer on the contact number below anytime between 10:00 AM and 6:00 PM on weekdays except public holidays or write to the Nodal Officer at the e-mail address below. The contact details of our Nodal Officer are provided below.
Tushar Chaudhary | Sr. Manager – Business Operations
Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru, Karnataka 560034
Email ID: cxoforyou@zestmoney.in
Phone Number: +91-7440084400